Automotive Service Advisor
2 weeks ago
Role Overview
We are seeking a highly skilled and motivated Service Advisor to join our team at Nepean Motor Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.
Key Responsibilities
- Booking clients in for service or repairs
- Interfacing with technicians to establish the extent of work required and our parts team
- Preparing pricing estimates of service repair orders
- Communicating with customers to explain the work involved, gain their approval to proceed, and provide regular updates on the progress of their vehicles
- Dealing with Service Warranty Claims
- Working through paperwork to ensure compliance with Manufacturer Procedures
- Working closely with the Service Manager and Workshop Foreman to ensure all jobs are completed in a timely manner
- Working through customer concerns
- Banking and basic administration duties
Requirements
- Previous experience in a similar role within an automotive dealership is an advantage, but we are also open to Trainee Service Advisors
- European brand experience is desirable
- Sound English communication skills - written and verbal
- Initiative and a hard-working attitude
- The ability to work unsupervised
- Professionalism and high standards of personal presentation
- A friendly and approachable personality
- Ability to be part of a team
What We Offer
- Company Car & Fuel Allowance for experienced applicants
- Strong Commission Structure - uncapped
- Company uniforms
- Ongoing support & training (in-house & Manufacturer Training)
- A supportive and encouraging work environment
Location
This is a fantastic opportunity to join a leading service centre in West Sydney. Saturday work is required on a rostered basis.
Eligibility
Candidates MUST hold Australian Citizenship / Residency & a current Australian drivers licence. Those who require sponsorship or visas will not be considered in this instance.
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