Veterinary Hospital Operations Manager

6 days ago


City of Yarra, Australia Greencross Ltd. Full time
About the Role

The Client Services Manager is a key role within our organisation, overseeing frontline client service operations. This position is primarily focused on coordinating and delivering an exceptional customer service experience to external stakeholders.

Key Responsibilities
  • Rostering, mentoring, management and support of the reception and its staff.
  • End-to-end management of referral appointment requests, including scheduling, financial estimates, procuring patient histories, and facilitating client and interdepartmental communication.
  • Proactive management of client expectations and feedback, resolving and/or escalating issues as appropriate.
  • Coordinating extramural placements of students within the hospital.
  • Ensuring public-facing areas of the hospital are maintained to an impeccable standard.
  • Monitoring and regular reporting of customer service trends, metrics, issues.


  • City of Burnside, Australia Southern Veterinary Partners Full time

    Company OverviewSouthern Veterinary Partners is a veterinarian-owned and managed network of animal hospitals with the common mission of providing best-in-class veterinary care with exceptional client experiences. Our organization is based in Birmingham, AL, but our heartbeat lives within the dedicated teams in our 400+ local animal hospitals across 26...


  • City of Maroondah, Australia British Veterinary Association Full time

    Southern Counties Veterinary Specialists are looking for an experienced Qualified Canine Hydrotherapist to join our team on a part-time basis for maternity cover starting May 2025.We are seeking a compassionate individual to provide cover in our rehabilitation team with experience in both acute and chronic cases in our underwater treadmill. In the role, you...


  • City of Lake Macquarie, Australia British Veterinary Association Full time

    About the RoleOur Halesowen practice is a well-established, reputable veterinary hospital seeking an experienced Veterinary Surgeon to join our team. As a vital member of our clinical staff, you will have the opportunity to develop your skills in Orthopaedic Surgery and contribute to the care and treatment of a diverse range of small animal patients.We offer...


  • City of Maroondah, Australia British Veterinary Association Full time

    **About Us**Southern Counties Veterinary Specialists is a specialist-led small animal hospital providing exceptional care to patients with complex cases.We are looking for a skilled Veterinary Care Specialist to join our multidisciplinary team. As a full-time, 40hr/week position on a rotating shift pattern across different areas of the hospital, you will...


  • City of Maroondah, Australia British Veterinary Association Full time

    Role SummaryThis senior veterinary neurologist role is a fantastic opportunity to join our renowned team of specialists and residents. We are looking for an experienced professional who can bring their expertise and passion for animal care to our hospital. In this role, you will have the chance to provide top-notch patient care, collaborate with our...


  • City of Maroondah, Australia British Veterinary Association Full time

    **About Our Team:**Southern Counties Veterinary Specialists is a specialist-led small animal hospital dedicated to delivering exceptional care to patients with complex cases.We are seeking a Compassionate Veterinary Team Member to join our multidisciplinary team. As a full-time, 40hr/week position on a rotating shift pattern across different areas of the...


  • City of Maroondah, Australia British Veterinary Association Full time

    We are looking for a motivated RVN to join our team at Southern Counties Veterinary Specialists as a Multidisciplinary Nurse. The role involves rotation through many of the departments within the hospital including Medicine, Neurology, Wards, Surgery and Imaging, enabling you to gain experience with advanced procedures and the treatment of complex cases...


  • City of Yarra, Australia Greencross Vets Full time

    We are seeking a highly skilled and experienced Client Services Manager to lead our front-line client service operations. As the primary point of contact for external stakeholders, this role requires exceptional communication skills and the ability to manage competing priorities in a fast-paced environment.Job DescriptionThe successful candidate will be...

  • Veterinary Surgeon

    3 days ago


    City of Lake Macquarie, Australia British Veterinary Association Full time

    Salary up to £75,000 DOE plus Relocation Allowance up to £5000St Georges Halesowen is looking for a full time or part time Vet Surgeon to join their team. You can be based solely in our Halesowen GP practice or combined with days working at our Wolverhampton hospital site.We would be interested in speaking to Vets with an interest in Orthopaedic Surgery...


  • City of Yarra, Australia Greencross Vets Full time

    We are looking for an experienced Client Relations Lead to join our team. In this role, you will be responsible for building and maintaining strong relationships with our clients, colleagues, and stakeholders.Job DescriptionThe successful candidate will be responsible for leading our client relations efforts, including coordinating referrals, managing client...


  • City of Yarra, Australia ClearCompany Full time

    Role DescriptionThis is a permanent full-time position responsible for leading our frontline client service operations. The successful candidate will have strong leadership skills and a proven track record in delivering exceptional customer service experiences.About the RoleThe Client Services Manager will be responsible for:Rostering, mentoring, and...

  • Veterinary Manager

    12 hours ago


    City Of Stirling, Australia ClearCompany Full time

    Vet Manager – PVE Yokine - Lead, Inspire, and Grow with UsAre you an experienced emergency vet ready to take the next step in your career? Do you thrive in a leadership role, mentoring teams, and shaping the future of ECC medicine?At PVE Yokine, we recognise and reward your expertise with flexibility,support, and a safe working environment—because your...


  • City of Yarra, Australia Greencross Vets Full time

    Our veterinary hospital is seeking a dedicated and passionate individual to fill the role of Veterinary Client Care Specialist. This is a unique opportunity to join our team and contribute to delivering exceptional customer experiences.Job DescriptionThe successful candidate will be responsible for leading our client care initiatives, including coordinating...


  • City of Maroondah, Australia British Veterinary Association Full time

    We have an exciting opportunity for you to join our dedicated team of specialists and residents on a 6 to 9-month Fixed-Term Contract with flexible Full-Time or Part-Time hours available.In your role as a Neurology Referral Clinician, you'll offer expert consultations and advanced care for a variety of cases. Collaborating with a multidisciplinary team,...


  • Council of the City of Ryde, Australia VetPartners Australia and New Zealand Full time

    Join Our Pack at Gladesville Veterinary Hospital as an experienced Veterinary SurgeonGladesville Veterinary Hospital is searching for an experienced Veterinary Surgeon with an interest in orthopaedics and complex soft tissue to become a valued member of our vibrant teamWhy Gladesville Veterinary Hospital?State-of-the-Art Facilities: Our hospital boasts...


  • City of Knox, Australia Ferntreegullyvet Full time

    About UsFerntree Gully Veterinary Hospital is a family-owned clinic dedicated to delivering exceptional care in a nurturing environment. Our team of passionate professionals has built lasting relationships with our clients, and we're committed to providing the best possible care for our patients.We're searching for a seasoned veterinarian to fill the Lead...


  • Municipality of Strathfield, Australia The Animal Referral Hospital Full time

    The Animal Referral Hospital is seeking a talented Veterinary Medical Oncologist to join our multi-disciplinary veterinary team in Homebush, Sydney. As a key member of our hospital, you will have the opportunity to lead by example and share your knowledge with others, fostering a culture of growth and collaboration.Our hospital offers a supportive work...


  • Council of the City of Ryde, Australia VetPartners Australia and New Zealand Full time

    About the RoleWe are seeking a highly skilled Veterinary Clinic Manager to join our dynamic team. As a leader, you will be responsible for championing excellence in care standards, nurturing talent, and driving clinical growth.As the Veterinary Clinic Manager, you will work closely with Regional Managers and clinic leaders to set high standards, serving as...


  • Municipality of Strathfield, Australia The Animal Referral Hospital Full time

    The Animal Referral Hospital invites applications from experienced Veterinary Medical Oncologists to join our dynamic team in Homebush, Sydney. As part of our large, multi-disciplinary veterinary practice, you will contribute to delivering exceptional patient care and collaborate with our ophthalmology, surgery, medicine, and emergency departments.Our...


  • City Of Stirling, Australia VetPartners Full time

    About UsVetwest Animal Hospitals is a highly regarded veterinary services provider, dedicated to delivering exceptional patient care and excellent client service. Our team of experienced veterinarians and veterinary nurses work together to create a positive and supportive work environment.Our Yokine hospital is a thriving practice that offers:A diverse range...