High Performing End User Computing Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeTeamLead Full time $95,000 - $155,000

Job Overview:

We are seeking a highly skilled and experienced Team Lead to join our End-User Computing Services team.

This is an exciting opportunity to lead a high-performing team responsible for ensuring the efficient and effective operation of end-user computing services. As a Team Lead, you will be instrumental in driving continuous improvement and launching new initiatives to meet changing customer needs.

Key Responsibilities:

  • Oversee day-to-day operations to ensure alignment with business goals and objectives.
  • Monitor key metrics and customer feedback to drive continuous service improvement.
  • Launch new initiatives to enhance support-related processes and improve overall efficiency.
  • Ensure accurate asset management and sufficient stock levels to support business growth.
  • Manage staff scheduling, recruitment, hiring, development, and training to optimize team performance.
  • Monitor team productivity and address issues to ensure maximum efficiency and consistent service experiences.

Requirements:

  • A minimum of 5 years' experience in IT Help Desk and/or Desktop Support operations, including troubleshooting PC, peripheral, and network issues.
  • A minimum of 1-3 years' supervisory experience, preferably in a similar field.
  • An ITIL Foundation Certificate or equivalent is desirable.
  • Proven experience managing teams within varying skillsets and expertise.
  • Proficiency in Microsoft environments with a large user base (3000+).

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work on significant projects contributing to modernizing Melbourne's Metropolitan Network.
  • A chance to develop your skills and expertise in a fast-paced and dynamic environment.
  • Supports work/life balance and offers flexible working arrangements.

About This Role:

  • This is a full-time permanent position offering stability and security.
  • As a valued member of our team, you will have access to ongoing training and development opportunities.
  • You will have the opportunity to contribute to shaping the future of our end-user computing services.

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