Digital Strategy Consultant

6 days ago

Brisbane, Queensland, Australia Squiz Full time

We are seeking a skilled Digital Strategy Consultant to join our Customer Consultancy team at Squiz. This role requires a combination of creative, strategic, and analytical skills to facilitate stakeholder engagement workshops and define web solutions, recommendations, and roadmaps for customers.

The ideal candidate will have prior digital strategy, web agency, or consulting experience in a similar role. You will have exceptional communication, relationship management, and commercial skillsets with a focus on achieving the best outcomes for Squiz and our customers.

About the role:

As a Digital Consultant, you will be responsible for:

  • Understanding and prioritizing customer needs and pain points in relation to digital experience design, delivery, and management
  • Designing, planning, and facilitating stakeholder engagement and discovery workshops
  • Transforming big ambitions into clearly articulated and actionable roadmaps and presentations
  • Identifying opportunities to leverage the Squiz Digital Experience Platform (DXP) capabilities and other tools within the customer's wider ecosystem to improve their digital experiences
  • Inspiring customers with opportunities to deliver industry-leading web solutions alongside a clear path to execution
  • Identifying the resources, activities, and technologies required to implement solutions or proactively engaging with stakeholders to define this

For this role, we ask that you have the following experience and traits:

  • Previous consulting or digital advisory-related experience: consulting, design, or digital agency
  • Workshop design and facilitation from senior to operational stakeholders
  • Demonstrate critical and strategic thinking capabilities
  • Excellent written, verbal, and visual communication skills (proficient in creating visually engaging PowerPoint or Google Slides presentations)
  • Presence and professional presentation for customers
  • Strong organizational skills and attention to detail
  • Experience conducting research, surveys, or interviews, and gleaning insights from data
  • Ability to steer cross-functional teams to achieve shared outcomes
  • Able to work to deadlines and deliver high-quality work in a timely manner
  • Client management experience
  • Pragmatism over purity
  • Intellectual curiosity and solution-oriented approach
  • Is passionate about digital solutions
  • Commercial acumen

Nice to have:

  • Experience working within or with government, higher education, telcos, financial services, and utilities industries
  • Quantitative research and analysis experience
  • Familiarity using Customer Relationship Management (CRM) tools
  • Experience preparing proposals, pitches, and high-level quotes and estimates

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