Career Opportunity for Experienced Professionals
1 week ago
We are a diverse team powering two of the most iconic and loved brands, Kmart and Target.
- You will play a crucial role in enabling the success of our contact centre and customer experience initiatives.
Your daily tasks will include:
- Supporting the CX Enablement Leads and Manager in delivering key enablers such as quality assurance activities, scheduling and workload management, training coordination and content updates, data collection, analysis and reporting, and providing insights from customer feedback and operational data to inform strategic decisions.
- Assisting with the implementation of projects that enhance both customer satisfaction and internal efficiency.
- Collaborating with various teams and partners to ensure smooth execution of programs.
- Managing multiple priorities with agility, while maintaining a strong focus on deadlines and outcomes.
To succeed in this role you'll have:
- Experience in contact centre enablement or continuous improvement roles.
- Strong organisational skills and the ability to manage competing priorities.
- A proactive mindset with a knack for stakeholder engagement.
- Familiarity with tools like Microsoft Office, Amazon Connect, and Oracle CRM.
- A growth mindset and a passion for delivering great customer outcomes.
Becoming part of our Customer Experience & Care function gives you the chance to shape how we support our contact centre team members and customers.
This role involves working closely with a wide range of stakeholders and helping drive meaningful change across the business.
If you're someone who thrives in a dynamic environment, enjoys solving problems, and is passionate about making things better, we'd love to hear from you.
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