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Membership Expansion Professional
2 weeks ago
We are seeking a proactive and results-driven professional to lead our growth and retention strategy. In this newly focused role, you will identify and convert new members while supporting retention and driving revenue through a strategic and data-led sales approach.
Key Responsibilities- Proactively identify and convert corporate membership leads through tailored strategies
- Drive growth in individual memberships via targeted engagement initiatives
- Collaborate cross-functionally to nurture leads and achieve membership targets
- Support retention efforts through timely engagement during renewal periods
- Ensure accurate CRM management and provide regular reporting on lead progression, KPIs, and revenue
- Deliver market and competitor insights to inform acquisition strategies and enhance member value
- Champion the member experience by capturing feedback and recommending improvements
We are looking for someone with 3+ years' experience in membership sales, stakeholder engagement, business development, or similar. You should have demonstrated success in member acquisition, conversion, and retention within a service-driven or membership-based organisation.
You will be commercially astute and data-informed, with a focus on continuous improvement and identifying growth opportunities. A strong ability to meet or exceed targets in a KPI-focused environment is essential.
You should be proficient in CRM systems (preferably HubSpot) with strong data management and reporting skills. Experience working across cross-functional projects or member campaigns is desirable.
We offer a supportive, inclusive, and forward-thinking culture. You will enjoy flexible work arrangements and a hybrid work environment. We also provide access to time off in lieu to support work-life balance, as well as wellbeing initiatives that prioritise your health.
What We Offer• Be part of a diverse and purpose-driven team united by a shared goal to inspire positive change
• Join a supportive, inclusive, and forward-thinking culture
• Enjoy flexible work arrangements and a hybrid work environment
• Access time off in lieu to support work-life balance
• Benefit from a strong focus on professional development and mentorship
• Take part in wellbeing initiatives that prioritise your health
We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do. We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.
We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.
