Ecommerce Leadership Role

2 days ago

Melbourne, Victoria, Australia beBeeContent Full time $90,000 - $120,000

About this Role

  • Lead and oversee the end-to-end content production process, including brief creation, creative reviews, content build, scheduling, and timely removal of expired content to ensure the website reflects current and accurate information.
  • Develop a high-performance culture focused on quality and efficiency within the Content Publishing team.
  • Act as second-in-command (2IC) to the eComm Production Manager, providing support on key initiatives and stepping into the role as required.
  • Optimise the use of the Content Management System (CMS) to improve efficiency and content quality.
  • Ensure all online content complies with brand, creative, and accessibility standards at each stage of production.
  • Identify and troubleshoot content errors or issues, coordinating quickly with stakeholders to resolve them in line with escalation protocols.
  • Coordinate workflows between local and offshore teams to ensure seamless content production and delivery.
  • Collaborate closely with cross-functional teams including marketing, merchandising, IT, and external vendors to ensure smooth content production and website updates.

Key Responsibilities:

  • Support the eComm Production Manager in managing larger scale production projects and system enhancements.
  • Continuously review and optimise content production workflows and CMS functionality, identifying and implementing improvements to increase productivity and content quality.
  • Assist in developing and maintaining standard operating procedures (SOPs) and documentation for content production processes.
  • Monitor key performance metrics related to content production and team productivity, reporting insights and recommending actions for continuous improvement.

Requirements:

  • Previous experience in eCommerce, Marketing, Digital Content, ideally in the retail sector.
  • Demonstrated leadership experience, including managing and mentoring teams. Proficient in Content Management Systems (CMS).
  • Proven technical capabilities, with the ability to quickly learn and navigate new systems and platforms.
  • Strong working knowledge of Excel, with the ability to confidently manage spreadsheets and support day-to-day operations.
  • Ability to manage multiple projects simultaneously, prioritise tasks, and meet deadlines in a fast-paced environment.

Benefits:

  • Generous team member discounts on products.
  • Access to lifestyle leave and volunteer leave.
  • A supportive leadership and team network.
  • Career growth and succession opportunities.

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