Guest Experience Specialist
4 weeks ago
We are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Provide warm and sincere greetings to guests, engaging them in conversation about their stay, property services, and local attractions.
- Process guest check-ins, confirming reservations, issuing and activating room keys, and coordinating with Housekeeping to track room readiness.
- Process check-outs, including express check-outs, resolving late and disputed charges, settling accounts, retrieving room keys, and requesting guest feedback.
- Operate the telephone switchboard, answering calls, and monitoring busy or unanswered lines.
- Supply guests with directions and information about property amenities, services, and local areas of interest.
- Responsible Service of Alcohol certification from a nationally accredited training provider.
- I'm Alert Food Safety Certification from the City of Perth.
- Experience working in customer service roles is preferred.
- Passion for delivering exceptional customer service.
- Unrestricted working rights for Australia.
The Ritz-Carlton is a global luxury hospitality brand with over 100 award-winning properties worldwide. We are committed to delivering exceptional service and creating lifelong memories for our guests. As a member of our team, you will have the opportunity to learn and grow with a global brand leader in luxury hospitality.
At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Guest Experience Specialist
4 weeks ago
Perth, Western Australia Marriott Full timeJob SummaryWe are seeking a highly skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of memorable.Key ResponsibilitiesProvide warm and sincere greetings to guests, engaging...
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Guest Experience Specialist
4 weeks ago
Perth, Western Australia Marriott Full timeJob SummaryWe are seeking a highly skilled Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is nothing short of memorable.Key ResponsibilitiesProvide warm and sincere greetings to guests, engaging...
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Guest Experience Specialist
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