Guest Experience Specialist

4 weeks ago


Perth, Western Australia Marriott Full time
Job Summary

We are seeking a highly skilled and experienced Guest Experience Expert to join our team at The Ritz-Carlton Perth. As a key member of our Front Office team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Provide warm and sincere greetings to guests, engaging them in conversation about their stay, property services, and local attractions.
  • Process guest check-ins, confirming reservations, issuing and activating room keys, and coordinating with Housekeeping to track room readiness.
  • Process check-outs, including express check-outs, resolving late and disputed charges, settling accounts, retrieving room keys, and requesting guest feedback.
  • Operate the telephone switchboard, answering calls, and monitoring busy or unanswered lines.
  • Supply guests with directions and information about property amenities, services, and local areas of interest.
Requirements
  • Responsible Service of Alcohol certification from a nationally accredited training provider.
  • I'm Alert Food Safety Certification from the City of Perth.
  • Experience working in customer service roles is preferred.
  • Passion for delivering exceptional customer service.
  • Unrestricted working rights for Australia.
About Us

The Ritz-Carlton is a global luxury hospitality brand with over 100 award-winning properties worldwide. We are committed to delivering exceptional service and creating lifelong memories for our guests. As a member of our team, you will have the opportunity to learn and grow with a global brand leader in luxury hospitality.

At Marriott International, we believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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