Exceptional Customer Experience Specialist

2 weeks ago

Newcastle, New South Wales, Australia beBee Careers Full time

Customer Service Sales Specialist

**Job Summary:**

This role involves providing exceptional customer experiences and driving operational excellence in a fast-paced environment.

We are seeking a skilled Customer Service & Sales Support Specialist to join our team. The ideal candidate will have experience in customer service, problem-solving skills, and a results-driven mindset.

Key Responsibilities:

  • Respond to customer inquiries via multiple channels, ensuring accurate information and effective issue resolution.
  • Assist the sales team in building strong customer relationships through proactive engagement, needs understanding, and concern addressing.
  • Liaise with transport providers to track shipments, handle missing freight cases, and manage damage-in-transit claims.
  • Collaborate with operations and credit teams to resolve payment issues, ensuring seamless delivery of products.
  • Maintain compliance with safety, quality, and environmental management systems.
  • Ensure adherence to Chain of Responsibility (CoR) obligations regarding transport compliance and safety.

About You:

  • Proven experience in a customer service role within a blue-collar or transport culture.
  • Strong proficiency in Microsoft Office Suite. SAP is preferred but not required.
  • Outstanding problem-solving skills and customer service abilities.
  • Strong attention to detail and a results-driven mindset.
  • Flexibility to work a rotating roster between 8am to 6pm, 5 days.

Why Apply?

This is an exciting opportunity to be part of a globally recognized company that values customer excellence, innovation, and collaboration. You will work in a supportive team environment that encourages work-life balance with ample opportunities for professional growth.

You will have access to ongoing training, career development opportunities, and a role where your contributions truly make an impact.

  • Customer Experience Specialist

    2 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time

    Your role as a Customer Experience Specialist will be to provide exceptional service to our customers, helping them with their banking needs and delivering a positive experience in a fast-paced environment.You will be the first point of contact for customers when they visit our retail branch, whether it's to open an account, inquire about our products, or...

  • Customer Experience Specialist

    1 day ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time

    Job TitleA high-impact Customer Service Specialist role is available, delivering exceptional customer experiences through inbound calls or digital channels.About the RoleThis dynamic position interfaces with customers, providing timely and effective support for routine issues related to client products or services.Key ResponsibilitiesResolve customer...

  • Sales and Customer Experience Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Sales and Customer Experience Specialist">Highly motivated sales professional with exceptional customer service skills, looking to provide a personalized shopping experience.">In this role, you will be responsible for delivering outstanding customer satisfaction by engaging with customers, understanding their needs, and recommending products that meet their...

  • Help Deliver Exceptional Customer Experiences

    3 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time

    Job OverviewWe are seeking a skilled professional to fill the role of Customer Service Representative. As part of our team, you will play a crucial part in delivering exceptional customer experiences.Key Responsibilities:Deliver and collect vehicles using GPS and traffic appsHand over vehicles in a friendly, professional mannerCollect vehicles and complete...

  • Exceptional Guest Experience Specialist

    4 days ago

    Newcastle, New South Wales, Australia beBeeGuestService Full time

    Role Summary:We are seeking a skilled and friendly Guest Service Agent to join our team. As a key member of the Front Office & Reservations team, you will be responsible for delivering exceptional guest experiences.Key Responsibilities:Attend to guest queries in a proactive manner.Welcome guests and efficiently check them in and out.Process daily guest...

  • Customer Experience Ambassador

    4 days ago

    Newcastle, New South Wales, Australia beBeeCustomer Full time

    About the RoleAs a customer service specialist, you will work closely with our team to deliver exceptional customer experiences. You will provide expert advice to customers on our range of products and services while operating as an ambassador for our brand.This role requires flexibility across weekday evenings 4pm-9pm and weekends, offering opportunities to...

  • Sales and Customer Experience Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia beBee Careers Part time

    As a Sales and Customer Experience Specialist, you will play a vital role in helping our customers achieve their health and fitness goals.We are seeking a motivated and enthusiastic individual to join our team as a Sales Assistant. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and sales...

  • Customer Experience Specialist

    5 days ago

    Newcastle, New South Wales, Australia beBeeCustomerService Full time

    Job TitleCustomer Service RepresentativeJob DescriptionThe role of the Customer Service Advisor involves interacting with customers via phone or internet, providing support and resolving routine issues related to clients' products or services. This position requires excellent communication skills, attention to detail, and a passion for delivering exceptional...

  • Customer Experience Specialist

    1 week ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    Excellent customer service is a top priority in this role. If you are passionate about delivering outstanding experiences to customers, we want to hear from you.This position involves working in a fast-paced environment where no two days are the same. As a member of our team, you will be responsible for creating memorable experiences for customers by...

  • Customer Experience Specialist

    1 week ago

    Newcastle, New South Wales, Australia beBee Careers Full time

    About the Role">We are seeking a highly skilled and motivated Senior Customer Service Officer to join our team. As a key member of our Customer Service & Advice team, you will be responsible for providing exceptional customer support, resolving complex enquiries, and implementing business improvements to boost customer satisfaction and operational...