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Exceptional Guest Experience Specialist

3 weeks ago

Newcastle, New South Wales, Australia beBeeGuestService Full time

Role Summary:

We are seeking a skilled and friendly Guest Service Agent to join our team. As a key member of the Front Office & Reservations team, you will be responsible for delivering exceptional guest experiences.

Key Responsibilities:

  1. Attend to guest queries in a proactive manner.
  2. Welcome guests and efficiently check them in and out.
  3. Process daily guest transactions and manage accounts accurately.
  4. Collaborate with other departments to ensure rooms are well-prepared for guests.
  5. Work rotating shifts across a 7-day roster.

Skills and Qualifications:

  • Prior customer service experience in a hotel environment.
  • A logical and common-sense approach to resolving concerns.
  • Empathy and ability to anticipate guest needs.
  • Proficiency in computer applications, particularly Opera PMS.
  • Attention to detail, especially with guest requests and cashiering.
  • A 'can-do' attitude and willingness to support team success.

Benefits:

  • Team member discounts from day one.
  • Opportunities for rapid career growth within our network.
  • The chance to work for Australia and NZ's largest and most diverse experiences company.

What We Offer:

In addition to competitive rewards and benefits, we provide opportunities for professional development and growth. If you have a passion for delivering exceptional guest experiences, we encourage you to apply.