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Customer Service Representative
2 months ago
- Deliver exceptional customer service to our clients in person, starting with a strong and welcoming greeting.
- Build and maintain positive customer and employee relationships.
- Maintain regular contact with our customers to provide updates.
- Communicate with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised.
- Handle customer concerns and complaints with prompt solution-based outcomes.
- Offer accurate estimates for customers requiring additional work or repairs.
- Be a champion of objections – There is always a positive outcome.
- Ongoing training and development. If you have the desire to grow, we will get you there.
- Maintain a high level of customer service so that our Customer Service benchmarks are met and surpassed at all times.
- Proven experience as a Service Advisor highly desired, or experience in Banking, Real Estate, or customer-facing roles highly desired.
- Excellent customer service with well-developed verbal and written communication skills.
- A proactive person who presents professionally – Appearance is everything.
- Experience in a department where KPIs are used.
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential.
- Ability to sell additional work as required – Overcome objections.
- A person who enjoys creating memorable customer experiences.
- Someone who can work autonomously but thrives when part of a team. Culture is important to us.
- Eagerness to learn and grow, while being humble when mistakes are made.
- Someone who loves a challenge and has a strong focus on customer experiences.
- Option of a drive car (FBT applicable).
- Attractive remuneration package with monthly commissions/bonuses.
- Great employee benefits, including discounts with our partners Bupa and Samsung, plus free Titans home game tickets.
- Employee Assistance Program (EAP).
- Quarterly and annual awards and recognition for high achievers.
- Genuine career progression opportunities with a company committed to promoting and developing our team.
- Enjoy a supportive environment where everyone is passionate about their work and values a positive atmosphere.
All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check, and a Traffic History (QLD) or Driving Record (NSW) check.
", "company": "James Frizelle\u2019s Automotive Group"}