Training & Knowledge Enablement Specialist

16 hours ago

Melbourne, Victoria, Australia beBeeKnowledge Full time $90,000 - $120,000
Expert Knowledge Manager

We are seeking an expert knowledge manager to join our team and take ownership of our knowledge base. The ideal candidate will have a strong background in training and knowledge management, with experience in designing and delivering training programs.

The successful candidate will be responsible for managing the knowledge base, ensuring accuracy, usability, and governance standards. They will also collaborate with subject matter experts to translate complex information into clear, agent-friendly content.

In addition to their technical skills, the candidate should have excellent communication and stakeholder management skills, with the ability to work collaboratively with business leaders and product owners.

This is a fantastic opportunity for a motivated and experienced professional to make a real impact in our organization.

Key Responsibilities:

  • Design and deliver training programs for contact centre teams
  • Manage the knowledge base, ensuring accuracy, usability, and governance standards
  • Collaborate with subject matter experts to develop clear, agent-friendly content
  • Provide reporting on training outcomes and knowledge base utilisation

Requirements:

  • Experience in contact centre training, knowledge management, or learning & development
  • Strong facilitation, coaching, and content design skills
  • Familiarity with knowledge management tools
  • Understanding of adult learning principles and instructional design
  • Ability to analyse data and measure training/knowledge effectiveness
  • Strong stakeholder management and collaboration skills
  • Industry knowledge in Superannuation, Managed Funds, ETFs, and Advice is highly valued

What We Offer:

A competitive salary and benefits package, as well as opportunities for career growth and professional development.

About Us:

We are a dynamic and innovative organization that values excellence, integrity, and teamwork. We offer a collaborative and supportive work environment, with a focus on employee well-being and engagement.

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