Chief Advocacy Officer

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $129,216 - $163,780

Lead Customer Experience Strategist

We're looking for a transformative leader to drive customer interactions and advocacy, leveraging data-driven insights and strategic leadership.

  • Develop and execute customer experience strategies for engagement and advocacy
  • Design and manage B2B Voice of Customer programs, turning insights into action
  • Facilitate workshops and stakeholder engagements to prioritize customer insights and align on strategies
  • Create data-driven reports and dashboards combining qualitative and quantitative insights
  • Collaborate with teams to implement customer experience improvements
  • Act as in-house CX expert and consultant, introducing innovative ideas and best practices

Your Qualifications:

  • Seasoned experience in customer experience, customer insights, or customer-centered design
  • Proven ability to translate complex data into actionable insights
  • Experience using customer experience software, including CRM and data analytics tools
  • Strong strategic thinking, problem-solving, and relationship management skills
  • Exceptional communication and influencing abilities at all levels
  • The ability to manage multiple projects under pressure while striving for excellence

Why Choose Us?

  • 8 additional paid days per year to extend your weekends
  • Hybrid working arrangement
  • Generous cash bonus for successful referrals
  • 3 days' paid leave per year to participate in charity initiatives
  • Discounted health insurance premiums
  • Access to learning and development programs through LinkedIn Learning

We value diversity and inclusivity, fostering a welcoming culture where everyone's uniqueness is celebrated. We make hiring decisions based on merit and qualifications, not on personal characteristics.

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