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Business Systems Analyst
2 months ago
About the Role
Helloworld Group is seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in supporting the successful positioning of our Air Tickets application and software offering.
Key Responsibilities
- Work with business stakeholders and subject matter experts to understand their problems and needs.
- Collaborate with software developers to learn and understand all system workflows and dependencies.
- Ensure Jira user stories are created with clear and appropriate levels of requirements that can be followed by developers.
- Identify ways of improving automation rates through the evolution of system enhancements and ensure new and existing solutions are tested thoroughly and efficiently.
- Create internal and external documents, including system release notes, that describe new, adapted, or existing system processes.
- Solve business problems and identify solutions that can measure organisational performance.
Requirements
- Proven analytical abilities that assist with planning, designing, and testing of new and existing software solutions.
- Preparing technical requirements and maintaining appropriate documents.
- Excellent organisational and priority management skills, including ability to meet deadlines and to follow tasks through to completion.
- Strong interpersonal and communication skills (verbal, written and listening).
- Good understanding of travel systems and processes, including Fares & Ticketing experience.
- Understanding of Global Distribution Systems (GDS), Travelport, Sabre and Amadeus.
Personal Attributes
- Team player who displays a high level of energy, enthusiasm, and commitment to achieving the team's objectives.
- Solution-oriented and has a strong desire to learn, explore and discover new and unfamiliar things.
- Ability to work with minimal supervision and demonstrate initiative.
- Good timekeeping, attendance, and ability to adapt to ever-changing priorities.
- Ability to work under pressure and handle several issues at one time.
- Pays close attention to detail and accuracy.
Qualifications & Formal Training
- Bachelor's degree in a relevant field.
- Business Analyst certificate or equivalent.
- Proficient with MS Office applications – Excel, Word, Power Point, Visio.
- Solid understanding of AGILE methodologies JIRA and other agile development tools.
- MS SQL and the ability to query and analyse complex data structures.
