Medical Office Coordinator

2 weeks ago

Campbelltown, Australia Macarthur General Practice Full time
About the Role

We are seeking a highly organized and professional Medical Office Coordinator to join our team at Macarthur General Practice. As a key member of our administration team, you will be responsible for providing exceptional patient care and administrative support to our doctors and staff.

Key Responsibilities
  • Reception Duties:
    • Open and close the practice as per set procedures.
    • Greet patients and other visitors in a courteous and efficient manner.
    • Answer the telephone in a professional manner.
    • Schedule appointments for patients following set procedures.
    • Bill patients appropriately and issue invoices/receipts.
    • Enter and update patient registrations in the computer system.
    • Liaise with referring doctors, hospital staff, and other healthcare professionals as required.
    • Deal with emergencies when required, following set procedures.
    • Assist clinical staff with administration tasks as needed.
    • Manage internal emails and check the waiting room for tidiness.
  • Administration Duties:
    • Recall patients as directed by clinical staff.
    • Prepare outgoing mail and open/distribute incoming mail.
    • Type medical reports/documents with high accuracy as required.
    • Organize meetings and monitor scheduling.
    • Scan and/or file patient correspondence, results, and Medicare claims.
    • Balance daily receipts and ensure banking is processed.
    • Ensure all forms, stationery, and information sheets are stocked.
  • Essential Criteria:
    • Demonstrate a high level of professionalism and confidentiality.
    • Exhibit excellent communication skills, both written and verbal.
    • Show ability to work independently and as part of a team.
    • Communicate effectively with diverse individuals.
    • Hold CPR training or be willing to undergo same.
    • Demonstrate organizational skills with the ability to prioritize tasks.
  • Desired Criteria:
    • Previous experience in a medical reception or similar administrative role.
    • Experience with Medical Director and Pracsoft software.
    • Understanding of the Medicare Benefits Schedule.
    • Demonstrate a patient/customer-focused approach in service provision.
  • Safety and Quality Management:
    • Participate in practice risk management and quality improvement processes.
    • Participate in general practice accreditation processes.
    • Attend staff meetings and educational activities as required.
    • Recognize and work within own level of competence.
    • Maintain accurate, contemporaneous, and complete patient records.
    • Monitor work areas for safety and compliance with health, safety, and security legislation.
    • Exercise confidentiality regarding patient care and practice operations.

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