Medical Office Coordinator

2 months ago

Campbelltown, Australia Macarthur General Practice Full time
About the Role

We are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Macarthur General Practice. As a Medical Office Coordinator, you will play a vital role in ensuring the smooth operation of our practice, providing exceptional patient care and administrative support to our clinical staff.

Key Responsibilities
  • Reception Duties:
    • Open and close the practice as per set procedures.
    • Greet patients and other visitors in a courteous and efficient manner.
    • Answer the telephone in a professional manner.
    • Schedule appointments for patients following set procedures.
    • Bill patients appropriately and issue invoices/receipts.
    • Enter and update patient registrations in the computer system.
    • Liaise with referring doctors, hospital staff, pharmacists, etc., as required.
    • Deal with emergencies when required, following set procedures.
    • Assist clinical staff with administration tasks, such as making phone calls and photocopying, as required.
    • Check and manage internal emails.
    • Perform general housekeeping tasks, such as tidying and cleaning the waiting room, as necessary.
  • Administration Duties:
    • Recall patients as directed by clinical staff.
    • Prepare outgoing mail and open/distribute incoming mail.
    • Type medical reports/documents with a high level of accuracy, as required.
    • Organize meetings and monitor scheduling.
    • Scan and/or file patient correspondence, results, etc.
    • Batch Medicare and Veterans Affairs claims.
    • Balance daily receipts and ensure banking is processed.
    • Ensure all forms, stationery, and information sheets are adequately stocked.
    • Perform other administrative duties as directed by the Practice Director.
  • Essential Criteria:
    • Demonstrated ability to maintain a high level of professionalism and confidentiality.
    • Excellent communication skills, both written and verbal.
    • Ability to work independently, show initiative, and work productively within a team environment.
    • Ability to communicate with a diverse range of people.
    • CPR training or willingness to undergo same.
    • Organizational skills with the ability to prioritize.
  • Desired Criteria:
    • Previous experience in a medical reception or similar administrative position.
    • Previous experience in the use of Medical Director and Pracsoft.
    • Understanding of the Medicare Benefits Schedule.
    • Patient/customer-focused approach in service provision.
  • Safety and Quality Management:
    • Participate in practice risk management and quality improvement processes.
    • Participate in general practice accreditation processes.
    • Actively participate in staff meetings.
    • Attend educational activities when required.
    • Recognize and work within own level of competence.
    • Maintain accurate, contemporaneous, and complete patient records consistent with legal requirements and organization policy.
    • Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety, and security legislation, policies, and guidelines.
    • Exercise confidentiality with regards to patient care and all aspects of the practice.

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