Senior IT Infrastructure Specialist

3 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $80,000 - $100,000

Improve Your Career as a Senior Support Specialist

We are seeking a highly skilled and experienced Senior Service Desk professional to provide expert-level support for diverse technologies, including LAN & WAN networking, firewalls, and virtualization solutions.

  • About the Role
  • This is an exciting opportunity to work with our team of experts in delivering exceptional customer service and support.
  • You will be responsible for providing technical assistance and troubleshooting skills to resolve complex technical issues.
  • Your duties will include collaborating with experienced solutions experts to maintain best practice environments and participating in project work to deploy customer solutions.
  • You will also possess extensive knowledge of technical infrastructure from desktops to firewalls.
  • The ideal candidate will have excellent spoken and written English skills and deep expertise in Windows Server, desktop, Azure AD, GPO, DNS, DHCP, and experience with messaging platforms such as Exchange Hybrid, On-premises, and Office 365.
  • You should also have excellent complex problem diagnosis skills and exposure to ticketing tools like Connectwise, Labtech, and Kaseya.

About Our Organization

We prioritize hiring and retaining the best Service Desk staff, managers, project engineers, and team members. We recognize that great Service Desk professionals value variety, customer relationships, and new challenges.

Our values focus on keeping everyone informed, aligned, supported, and rewarding performance. Benefits include:

  • A competitive salary package.
  • Free access to Uprise, including coaching sessions with psychologists or counselors.
  • Flexible work arrangements to promote work-life balance.
  • Support for continuous growth through paid study days, certification support, and salary increases upon certification achievements.
  • Opportunities for personal and professional development via our FastTrack mentoring program.
  • Involvement in our MAD (Making a Difference) Council focusing on equality, charity, and the environment.

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