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As a leading provider of financial services and healthcare solutions, we have a unique business model combining expertise across operations with proprietary software to service demanding clients in the financial services and healthcare industries.
Key Responsibilities:- Handle inbound calls and emails from clients and financial advisers
- Provide accurate information and support across superannuation, insurance, investments, and pensions
- Address enquiries and resolve issues in an efficient and professional manner
- Maintain accurate and up-to-date records of all client interactions
- Collaborate with a diverse team to meet and exceed performance targets
- Uphold high service standards in every interaction
- Excellent verbal and written communication skills
- Strong interpersonal skills and a genuine passion for helping others
- Positive attitude with a commitment to delivering exceptional service
- Willingness to learn and adapt to new information, systems, and processes
- Availability to work a rotating roster between 8 am and 8 pm, Monday to Friday
- Comfortable working in a hybrid model (minimum 2 days in the office per week)
