Unlock Client Potential Specialist

1 week ago

Melbourne, Victoria, Australia beBeeClient Full time $70,000 - $88,000

Unlock Client Potential with Our Onboarding Expert

We empower individuals with intellectual disabilities to thrive by creating tailored onboarding experiences that foster meaningful relationships and support their unique needs.

As a leader in disability services, we offer a comprehensive range of support options including supported living, employment, community engagement, allied health, and respite services. Our mission is to build an inclusive community where everyone has the opportunity to reach their full potential.

About This Role

In this exciting new position, you will be responsible for building trust, tailoring solutions, and guiding clients through their transition into our services. You will represent our organization at various events, strengthen connections, and spark new opportunities.

Your Key Responsibilities

Develop and implement personalized onboarding plans that meet each client's unique needs and goals.Become the face of welcome for new clients, ensuring they feel supported and empowered throughout their journey.Represent our organization at expos, community events, and stakeholder forums, fostering partnerships and collaborations.Contribute to the development of our Home and Living strategy, matching clients with suitable properties and planning for long-term success.Work closely with our housing leaders to assess property fit and ensure clients find not just a house, but a home.Manage the full onboarding process, guaranteeing a seamless handover to our service delivery teams.

You Will Bring

To excel in this role, you will need:

Essential Skills and Qualifications

  • Exceptional relationship-building skills, with the ability to connect with people, earn trust quickly, and communicate with empathy, clarity, and respect.
  • Experience in client engagement, onboarding, or intake coordination, preferably within the disability, health, or community services sector.
  • A creative mindset, able to tailor solutions that align with each client's goals and aspirations.
  • A deep understanding of the NDIS, including Home and Living, Community Participation, and SDA funding.
  • A genuine commitment to inclusion, advocacy, and making a real difference in people's lives.

What Success Looks Like

We are seeking someone who can deliver:

Benefits

Join our team and enjoy:

  • A dynamic and values-driven work environment that encourages creativity, collaboration, and innovation.
  • The opportunity to make a lasting impact on the lives of individuals with intellectual disabilities.
  • A beautiful North Brighton campus with an onsite café, coastal views, and a culture that promotes well-being and work-life balance.

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