Communication Centre Officer Transformation Specialist

1 week ago


Joondalup, Australia Edith Cowan University Full time

The Communications Centre at Edith Cowan University is an exciting and dynamic team that provides exceptional service to our current and future students. We are passionate about delivering a high-quality experience through various channels, including social media, online chat, email, and inbound/outbound calling.

As a Communication Centre Officer Transformation Specialist, you will play a key role in enhancing our customer experience by engaging with students, providing accurate and relevant information, and resolving enquiries efficiently. Your excellent communication skills and ability to work in a fast-paced environment will make you a valuable asset to our team.

With a competitive salary of $74,459 per annum (pro-rata part-time), you will have the opportunity to work in a values-based and student-first environment. Our team prides itself on being inclusive and welcoming, with a service dog present in our office. We are committed to ensuring a comfortable and accessible workspace for all employees.

During peak periods, you will work up to 0.8FTE, increasing from 0.4FTE during off-peak periods. You will be required to work varied hours throughout the year, which may include mid-November to mid-March and mid-June to mid-August. Training will be provided for the first four weeks of employment, where you will work 0.8FTE and gain a deeper understanding of our operations.

We are seeking someone who is not only experienced in customer-centric roles but also possesses strong problem-solving skills, attention to detail, and the ability to meet personal and team targets. If you are a motivated individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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