Technical Program Manager

7 days ago

Canberra, ACT, Australia beBeeCloudAdopter Full time $120,000 - $180,000
Job Overview

This role is centered on enhancing and accelerating customers' cloud adoption to drive business value and citizen outcomes.

The Senior Customer Solutions Manager will collaborate with AWS teams, leveraging leadership and technical program management expertise to serve key Government agencies in Australia, New Zealand, and Oceania.

Key qualifications include experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion. Additionally, candidates should have 2+ years of customer-facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.

Collaboration with customers, sales, solutions architecture, and service teams is essential for delivering technical solutions that address complex technology challenges. This involves working with customer and internal stakeholders to scope work, set business goals, identify resources, track and report progress, and develop schedules.

Desirable traits include a calm demeanor, strong technical background, attention to detail, excellent problem-solving abilities, and exceptional communication skills. A passion for delivering a great customer experience, contributing to team goals, and innovating while taking ownership of customer challenges is also crucial.

Responsibilities include assessing risks, anticipating bottlenecks, providing critical issue management, balancing trade-offs, and encouraging risk-tasking to maximize business value. The ideal candidate will also be an advocate for the value of AWS cloud, influencing customers to allocate appropriate resources to achieve their objectives.

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