Customer Service Experience Coordinator

4 days ago


Marsden Park, Australia ASICS Full time

We are seeking a skilled and motivated Customer Service Representative to join our team at ASICS. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including phone and email.

**Key Responsibilities:**

  • Manage all customer inquiries and issues in a timely and professional manner
  • Action consumer requests for order cancellations, refunds, and returns
  • Work closely with the accounts department to resolve payment issues and reconcile transactions
  • Prioritize tasks based on daily KPIs and deadlines
  • Undertake ad-hoc administrative duties as required

**Requirements:

  • 2 years' experience in customer service, preferably in the retail industry
  • Previous experience working in a KPI-driven environment
  • Exceptional communication and problem-solving skills
  • Strong IT literacy, including experience with SAP, Excel, and Word

**What We Offer:

  • A permanent full-time opportunity with salary + bonuses + 17.5% annual leave loading + paid parental leave
  • Hybrid work options using a 'moments that matter' way of working
  • A convenient Marsden Park location with ample free parking
  • Free onsite gym and personal training sessions
  • Generous staff discount – 25% off wholesale
  • A collaborative and supportive team culture with career growth opportunities

Estimated salary: $70,000 - $90,000 per annum, depending on experience.



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