Customer Service Experience Coordinator
4 days ago
We are seeking a skilled and motivated Customer Service Representative to join our team at ASICS. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including phone and email.
**Key Responsibilities:**
- Manage all customer inquiries and issues in a timely and professional manner
- Action consumer requests for order cancellations, refunds, and returns
- Work closely with the accounts department to resolve payment issues and reconcile transactions
- Prioritize tasks based on daily KPIs and deadlines
- Undertake ad-hoc administrative duties as required
**Requirements:
- 2 years' experience in customer service, preferably in the retail industry
- Previous experience working in a KPI-driven environment
- Exceptional communication and problem-solving skills
- Strong IT literacy, including experience with SAP, Excel, and Word
**What We Offer:
- A permanent full-time opportunity with salary + bonuses + 17.5% annual leave loading + paid parental leave
- Hybrid work options using a 'moments that matter' way of working
- A convenient Marsden Park location with ample free parking
- Free onsite gym and personal training sessions
- Generous staff discount – 25% off wholesale
- A collaborative and supportive team culture with career growth opportunities
Estimated salary: $70,000 - $90,000 per annum, depending on experience.
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