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Client Care Specialist

1 week ago

City of Greater Geelong, Australia Rationale Group Full time
About RATIONALE

We are a luxury skincare company that brings science to our products and treatments. Our mission is to advance skin health and redefine client care through our Six Pillars of Skin Health.

Job Overview

We are seeking an experienced Retail Sales Assistant to join our team at RATIONALE Doncaster Flagship. As a key member of our sales team, you will be responsible for delivering exceptional client experiences and providing expert skincare advice.

Key Responsibilities
  • Client Relationships: You will build strong relationships with clients by providing expert skincare advice and recommending our luxury products.
  • Sales Performance: You will achieve sales targets and KPIs by promoting our luxury skincare products.
  • Operational Duties: You will perform reception and operational duties in a luxury skin clinic environment, ensuring seamless delivery of services to our clients.
Requirements

To succeed in this role, you will need:

  • Experience: Proven experience in delivering excellent client service in a retail, luxury, spa or clinic environment.
  • Skills: Excellent interpersonal skills, proactive time management, and organisational skills.
  • Culture Fit: A passion for skincare, building client rapport and relationships, and delivering on client needs.
Benefits
  • Flexible casual working arrangement
  • Competitive hourly rate
  • Generous commission structure
  • Complimentary monthly skin treatments
  • Product and treatment discounts
  • Paid parental leave scheme
  • Inspiring conferences, events, and fun team activities