Customer Service Representative
1 week ago
O'Brien Electrical & Plumbing Rowville is seeking a skilled Customer Relations professional to join our team.
The ideal candidate will possess sound operations and administrative abilities, with a high level of computer literacy, particularly with computerized job management systems such as Simpro and MS Office, especially Excel.
Responsibilities will include:
- Assisting in bringing in more business by communicating with new and existing customers
- Efficient management of inbound calls and outbound customer surveys and debt collection
- Being the glue between operational performance and marketing through customer service follow-up activity
Key contacts will include internal staff and external customers, with a focus on ensuring maximum office discretion and confidentiality at all times.
Requirements include a strong and professional work ethic, a professional and friendly approach, and a proactive attitude.
Measure of results will include debtors being kept up to date, jobs coming in from referral channels, and jobs coming in from social media.
We are committed to contributing to the advancement of the organization by undertaking other assignments and projects as required.
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