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Assessment Support Specialist

2 months ago

Brisbane, Queensland, Australia Troocoo Full time
About the Role

Troocoo is partnering with a leading player in the automotive insurance industry to fill a key position in their local office in Underwood QLD. This opportunity is ideal for an experienced administrator looking to join a large business and contribute to a dynamic team.

Key Responsibilities
  • Provide exceptional customer service via phone, email, and in-person interactions
  • Maintain proactive communication with customers, keeping them informed about the progress of their services
  • Communicate professionally with operators and vendors to ensure a mutual understanding of next steps
  • Schedule vehicles for repairs and liaise with mechanics and customers
  • Handle customer complaints and feedback
  • Manage all aspects of services throughout the fulfillment process, including inbound and outbound calls, emails, and administrative duties
About You

We are seeking an administrative and customer service professional who thrives in a fast-paced environment. You will be responsible for delivering high-quality work and outcomes, with a strong focus on attention to detail and teamwork.

  • Strong customer service background
  • Ability to multitask and prioritize workloads
  • Demonstrated ability to handle challenging situations with a calm and professional approach
  • Team player who contributes to organizational goals
  • Commitment to working a minimum of 3 months, with a regular 38-hour workweek