Head of Store Operations
2 weeks ago
At Harris Farm Markets, we're on a mission to build a team of enthusiastic experts who love working with us and delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in driving our success by providing outstanding customer service, ensuring our stores are always stocked and visually appealing, and supporting your colleagues to achieve their best.
Key Responsibilities:
- Deliver exceptional customer service, going above and beyond to meet their needs and exceed their expectations.
- Ensure our stores are always stocked, visually appealing, and meet our high standards for quality and presentation.
- Support your colleagues to achieve their best, providing guidance, training, and development opportunities as needed.
- Maintain accurate department signage and pricing, ensuring our customers have the information they need to make informed purchasing decisions.
- Organise weekly banking and cash handling, ensuring our financial transactions are accurate and secure.
- Create rosters for your team, ensuring we have the right people in the right place at the right time.
- Provide support and training for new employees, helping them to settle in and become valuable members of our team.
- Assist with customer enquiries, providing solutions and answers to their questions and concerns.
- Maintain a safe, clean, and well-organised working and shopping environment, adhering to our high standards for health and safety.
The Ideal Candidate:
- Will have previous experience working in retail, with a proven track record of delivering excellent customer service and results.
- Will be customer-focused, passionate about good food, and enjoy working in a team environment.
- Will have excellent communication skills, be flexible in availability, and be willing to learn and develop new skills.
- Will have previous experience as a supervisor in a busy food retail store, with a strong understanding of cash handling and banking procedures.
If you're a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please submit your resume, outlining your experience, availability, and why you think you'd be a great fit for our team.
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