
Unlock Business Value Specialist
3 days ago
About this role
Unlock business value, proactively solve challenges, and become a loyal advocate as a key strategic partner. As a Scaled Customer Success Manager, you'll support a large portfolio of customers using technology, automation, and data to deliver personalized experiences at scale.
- Build strong relationships with customers to understand their goals, challenges, and satisfaction levels.
- Conduct regular assessments to reinforce product value and identify opportunities for growth.
- Ensure customers get the most out of the product to achieve business outcomes.
- Monitor customer health through metrics like usage, engagement, and Net Promoter Score; address risks and reduce churn while identifying upsell and cross-sell opportunities.
- Use playbooks and automation to boost efficiency, manage engagement across segments, and guide customers through new features.
- Represent the voice of the customer in product development, sales, and support; collaborate with support teams to resolve issues and share learnings to refine strategy.
- Strong relationship-building skills with customers.
- Ability to understand customer needs and provide tailored solutions.
- Excellent communication and problem-solving skills.
- Experience with automation and data-driven decision making.
- Knowledge of sales and marketing strategies.
- Collaborative mindset with cross-functional teams.
This role offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
About UsOur company is a leading SaaS provider dedicated to freeing finance teams from clunky systems and manual processes. We serve over 3,000 companies worldwide with a growth-minded team across various regions.
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