Operations Driver

1 month ago


Townsville City Center, Queensland, Australia Neuron Mobility Full time

The Role

Operations Drivers are the backbone of our e-scooter fleet management team. They are responsible for driving service vehicles to pick up e-scooters across the city and relocating them to high-demand areas. This role requires a combination of driving skills, physical stamina, and technical proficiency. As an Operations Driver, you will work independently or as part of a team to ensure the efficient management of our e-scooter fleet.

Key Responsibilities

  • Drive a service vehicle to collect and relocate e-scooters across the city.
  • Work collaboratively with the ground patroller team to ensure seamless operations.
  • Perform regular vehicle checks and maintenance to ensure safety and efficiency.
  • Communicate effectively with customers and colleagues to resolve any issues or concerns.
  • Meet or exceed performance targets and KPIs set by the team.

Requirements

  • Hold a valid, unrestricted driver's license.
  • Be at least 21 years old.
  • Have a suitable smartphone to perform the role.
  • Be able to work a minimum of 10 hours per week, up to 38 hours maximum.
  • Be flexible to work regular evenings, late nights, and weekends.
  • Be able to lift, carry, and maneuver 25-28 kg regularly.
  • Have some experience working as a driver (e.g., courier, Uber, removalist, etc.).
  • Be a fast learner, comfortable working with technology, and able to multitask.
  • Be a safe and competent driver, able to handle a vehicle.
  • Be a self-starter with a positive attitude and a strong work ethic.
  • Be able to provide excellent customer service and resolve customer queries.
  • Be a team player, able to work well with others in a high-pressure environment.

Our Values

  • Make It Happen: We strive to deliver results with the highest impact and are committed to following through.
  • Be Proactive: We seize the initiative and are always looking for continual improvement.
  • Trust Facts Over Opinion: Our decisions are evidence-based, and we assess situations fairly.
  • Stay Curious: We ask questions, challenge assumptions, and learn from mistakes.
  • Do More With Less: We understand that time and resources are finite, and we balance our priorities strategically.

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