Empowering Customer Experiences Specialist

1 week ago

Sydney, New South Wales, Australia beBeeService Full time $80,000 - $100,000
Customer Experience Specialist

Job Overview:

The Customer Experience Specialist plays a pivotal role in delivering exceptional service to customers, addressing their queries and concerns, and ensuring positive customer experiences.

Key Responsibilities:

  • To facilitate seamless customer onboarding processes that exceed customer expectations.
  • Respond promptly and professionally to customer inquiries, providing accurate information and resolving issues efficiently.
  • Establish effective internal communication with relevant stakeholders to ensure smooth workflow.
  • Identify complex issues and escalate them to Subject Matter Experts (SMEs) for prompt resolution.
  • Conduct empathetic and professional collection calls to recover outstanding payments.
  • Ensure all activities align with industry regulations and company policies.

Requirements:

  • Proven experience in a customer-facing role, preferably within the electricity retail or utility sector.
  • Demonstrated track record of handling high volumes of customer inquiries, de-escalating emotionally charged situations, and providing solutions.
  • Familiarity with the electricity retail industry, including understanding of regulatory requirements and compliance standards.
  • Commitment to delivering exceptional customer service.
  • Proficiency in using customer relationship management (CRM) systems and other relevant software.
  • Ability to quickly learn and adapt to new technologies.

Benefits:

  • Opportunity to make a tangible impact every day.
  • Flexible working arrangement, including hybrid options.

About Us:

We are seeking innovative thinkers to help our customers thrive in the digitised, decarbonised, and localised energy landscape. We value entrepreneurial thinking and strong investment behind us.

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