Claims Consultant
2 months ago
We are seeking a highly skilled Claims Consultant to join our team at TAL Services Limited. As a Claims Consultant, you will be responsible for the proactive management of a portfolio of life insurance claims in accordance with our claims philosophy, claims handling procedures, policy terms and conditions, and legislative and regulatory requirements.
Key Responsibilities- Claims Management: Adhere to external regulations and all relevant legislation and industry guidelines to ensure that all interactions with customers, advisers, and other internal and external stakeholders adhere to our Customer Service Culture.
- Customer Service: Provide high-quality, accurate, and compliant work to ensure that legitimate claims are paid in a timely manner in accordance with policy terms and conditions.
- Collaboration: Work collaboratively with Technical Specialists, Recovery & Support Specialists, Health Services, and other internal stakeholders to gather and interpret relevant information to form an appropriate claims strategy.
- Communication: Arrange and participate in case conferences and peer case discussions, including preparation of documentation, record keeping, and completion of agreed actions.
- Stakeholder Management: Provide exceptional customer service, including proactively managing communication with customers and clients relating to the management of the claim and initiating support options, where appropriate.
- Experience: Experience in a similar claims management role in the Financial Services or Insurance Industry.
- Skills: Ability to build rapport and empathy with customers during difficult times and a commitment to delivering proactive, high-quality customer service.
- Qualifications: Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health (desirable).
- Certifications: Diploma or Cert IV in Life Insurance, or equivalent (desirable).
TAL Services Limited is a leading provider of life insurance and superannuation products. We value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
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