Operations Director

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $130,000 - $145,000

Job Title: Operations Manager

Job Description

The EUC Ops Manager is the single point of accountability for the operational delivery of SD, EUC & Identity & Access management (IDAM) services. They have total accountability over all aspects of the delivery of the run services for their domain.

  • Ensure effective delivery of end-to-end run services in line with SLAs and other contractual commitments.
  • Direct management of all run resources dedicated to the account and leadership of all resources assigned.
  • Proactively monitor quality and client satisfaction.
  • Front-end leadership in crisis and effective management of day-to-day escalations associated with delivery quality issues and compliance requirements.
  • Drive communication and escalations on all major incidents.
  • Management of key risks/operational issues with the client.
  • Delivery of all operational reporting to the account governance team.
Required Skills and Qualifications

To be successful in this role, you will need:

  • 5-10+ years of experience within operations management with a proven track record in cost performance, delivery, and client management.
  • Ability to plan and manage operational processes for maximum efficiency and productivity.
  • Strong problem-solving and analytical skills.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced, customer-driven environment and handle multiple priorities.
  • Good knowledge of financial and contract management.
  • Experience in stakeholder management, including conflict resolution.
  • Knowledge of latest technology trends, tools, and solutions.
  • Understanding of Cloud Infrastructure Services portfolio, sector offers, and market challenges.
  • ITIL v4 certification.
Benefits

This role offers a range of benefits, including:

  • A diverse and inclusive work environment.
  • Ongoing learning and development opportunities.
  • A Total Reward package that includes core and flexible benefits.
  • A Peer Recognition Portal to celebrate employee achievements.
Others

If you are looking for a challenging and rewarding role, please submit your application.

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