Banking Experience Expert

1 week ago


Perth, Western Australia beBeeFinancial Full time $72,000 - $102,000
Job Title

"Customer Banking Specialist"

Overview

You are a customer service professional with a passion for delivering outstanding banking experiences.

We aim to enhance the financial wellbeing of our customers and need your expertise to make it happen.

As a Customer Banking Specialist, you will work with customers face-to-face or through digital channels in one of our Multi Channel Branches.

Together, we will provide seamless banking experiences for 10 million+ personal and small business customers.

The responsibilities include:

  • Assisting customers with general banking transactions, answering questions, and queries.
  • Building personal connections with customers through meaningful conversations.
  • Helping customers use in-branch technology and digital banking options.
  • Completing Financial Health Checks to assess customers' financial needs.
  • Processing applications for personal loans, credit cards, and associated products.
  • Capturing customer feedback and taking action to correct any service breaks.

Our ideal candidate has great communication skills, a problem-solving attitude, and enjoys learning new things, working collaboratively as a team, and being goal-oriented.



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