
Banking Experience Expert
1 week ago
"Customer Banking Specialist"
OverviewYou are a customer service professional with a passion for delivering outstanding banking experiences.
We aim to enhance the financial wellbeing of our customers and need your expertise to make it happen.
As a Customer Banking Specialist, you will work with customers face-to-face or through digital channels in one of our Multi Channel Branches.
Together, we will provide seamless banking experiences for 10 million+ personal and small business customers.
The responsibilities include:
- Assisting customers with general banking transactions, answering questions, and queries.
- Building personal connections with customers through meaningful conversations.
- Helping customers use in-branch technology and digital banking options.
- Completing Financial Health Checks to assess customers' financial needs.
- Processing applications for personal loans, credit cards, and associated products.
- Capturing customer feedback and taking action to correct any service breaks.
Our ideal candidate has great communication skills, a problem-solving attitude, and enjoys learning new things, working collaboratively as a team, and being goal-oriented.
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