Service Operations Manager

2 days ago

Perth, Western Australia beBeefield Full time $100,000 - $140,000

Field Service Leadership Role

The role of a Field Service Supervisor involves overseeing the activities of field service technicians to achieve competitive and profitable results.

This position requires managing people, processes, and resources to ensure effective utilization of labor and equipment.

Main Responsibilities

  • To undertake all planning requirements for efficient resource allocation.
  • To provide direction and supervision to team members.
  • To coordinate daily tasks for field service technicians.
  • To process and respond to warranty claims in a timely manner.
  • To develop and train field service personnel for improved performance.
  • To communicate effectively with stakeholders for consistent customer service.
  • To conduct site visits and liaison with customers.

Key Qualifications

  • Previous supervisory experience in a mechanical workshop environment.
  • Trade qualifications in a mechanical discipline (minimum of 5 years post-trade experience).
  • Certificate IV or Diploma in Business (Front Line Management) is advantageous.
  • Strong commitment to EHS management with a drive to achieve business targets.
  • Positive attitude with excellent communication skills to meet customer expectations.
  • Ability to pass pre-employment checks and onsite testing.

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