Service Coordinator

2 months ago


Huntingwood, New South Wales, Australia Medtronic Full time

Careers That Change Lives

At Medtronic, we're committed to delivering meaningful innovations that improve the lives of our customers. As a Service Coordinator, you'll play a critical role in providing exceptional customer service and ensuring the smooth operation of our Service and Repair activities.

A Day in the Life

You'll be responsible for coordinating a variety of tasks for a specific geography or territory, balancing daily requests and activities to meet customer needs. Located onsite in our Service Depot, you'll work closely with the Service and Repair team and internal and external customers. As part of our culture of continuous improvement, you'll also be involved in projects and initiatives that drive outstanding customer outcomes.

Your Key Responsibilities

  • Provide a key point of contact for customers for all service-related inquiries
  • Coordinate preventative maintenance scheduling and support Field Team within your territory
  • Follow up on outstanding quotes and purchase orders
  • Assist in managing equipment loan pools and following up on outstanding loans
  • Provide administrative support for the service function
  • Be involved in manual handling

What We're Looking For

  • 2+ years of customer service experience
  • ServiceMax, Salesforce, and SAP systems knowledge is highly desirable, but not essential (on-the-job training will be provided)
  • Excellent time management and planning and organizational skills
  • Strong attention to detail and analytical skills
  • Advanced verbal and written communication skills
  • A proactive and self-starting attitude
  • Strong teamwork abilities
  • Ability to adapt to change
  • Willingness and ability to undertake physical tasks as part of the role

Our Offer

We recognize the personal worth of our employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. Our employees have access to a range of benefits, including on-demand online health and wellness training resources, professional training and development, Employee Resource Groups, and more.


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