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Patient Experience Coordinator
1 week ago
At AR Plastic Surgery, we are dedicated to delivering exceptional patient care and experiences. Guided by the principle of Meliora, we strive for ever better care with compassion, precision, and excellence.
Your RoleWe are seeking an empathetic, detail-oriented, and proactive Treatment Coordinator to be a key part of our team. As a trusted guide for our patients, you will ensure they feel informed, supported, and valued at every step.
- Patient Experience: Craft clear and compassionate communication via email, SMS, and patient estimates.
- Scheduling & Coordination: Manage surgical bookings, consultations, and theatre lists with 99% accuracy.
- Medical Administration: Maintain and update electronic medical records (EMR).
- Efficiency & Collaboration: Work closely with surgeons, nurses, and admin teams to ensure smooth daily operations.
- Exceptional Communicator – articulate, warm, and professional in all interactions.
- Organisational Pro – thrive in a fast-paced environment with strong attention to detail.
- Tech-Savvy – experience with Electronic Medical Records is preferred.
- Agile & Adaptable – embrace change and problem-solve with efficiency and ingenuity.
- Empathetic & Patient-Centric – truly care about patient wellbeing and go the extra mile.
