Customer Experience Team Lead
2 weeks ago
Job Overview
Our ideal candidate is a seasoned professional responsible for overseeing the daily activities of customer experience teams. This role ensures seamless support for products and services, driving exceptional results.
Key Responsibilities:
- Lead CX functions, handle escalations, and troubleshoot client issues with precision and speed.
- Implement initiatives to enhance help centers, develop SOP documents, and drive process improvements that boost efficiency.
- Collaborate with Product & Tech teams to share valuable customer feedback and drive product enhancements.
- Monitor team effectiveness, tracking key metrics such as Employee and Customer Satisfaction Scores.
- Empower and coach a small team, fostering growth and development.
Required Skills:
- Essential: Operations focus within Customer Experience / Contact Centre; prior experience managing a team; working knowledge of Zendesk; experience with process improvements and system efficiencies.
- Nice to Have: Tech/SaaS industry experience; experience with forecasting and capacity planning; understanding of JSON, HTML, and basic coding.
What We Offer:
A dynamic work environment that values innovation and collaboration, offering opportunities for growth and development in a fast-paced industry.
-
Customer Experience Team Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeLeadership Full time $99,191 - $134,278Job Description:We are seeking a seasoned Customer Experience Team Lead to oversee the day-to-day operations of our CX function. As a strategic partner, you will lead the team in delivering exceptional support and seamless experiences for our Real Time Agent product.This is an exciting opportunity to play a key role in our customer-centric approach,...
-
Customer Experience Team Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeProblemSolving Full time $110,000 - $130,000Job DescriptionWe are seeking an experienced and skilled Team Lead to join our Happiness Delivery team. As the senior specialist, you will lead a group of expert problem-solvers to ensure our customers are happy and our operations run seamlessly.Your role is centered on both front-line excellence and advanced problem solving. You'll inspire a team that...
-
Customer Experience Team Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeTeamLeader Full time $100,000 - $120,000**Job Overview:**We are seeking a highly skilled leader to oversee our customer experience team. With a strong focus on growth and development, this individual will play a key role in driving success within the organization.**Key Responsibilities:**Lead daily meetings to energize, align, and inspire the team.Provide ongoing coaching and 1:1 development plans...
-
Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Growpro Experience Full time**About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...
-
Experience Leader
2 weeks ago
Melbourne, Victoria, Australia Growpro Experience Full time**About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...
-
Leading Customer Experience Team Member
2 weeks ago
Melbourne, Victoria, Australia beBeeOperations Full time $120,000 - $155,000Customer Experience Operations ManagerAs a Customer Experience Operations Manager, you will play a key role in driving the success of our customer experience team. Based in Melbourne, you will be responsible for leading a high-performing team and ensuring the delivery of exceptional customer experiences.Key Responsibilities:Lead and manage a high-performing...
-
Team Lead
1 week ago
Melbourne, Victoria, Australia beBeeLeadership Full time $60,500 - $78,500About this RoleThe key moment that occurs daily at Krispy Kreme connects our team's work to customers' simple pleasures.As a Team Leader, you will contribute to our success by leading and developing team members. You will be responsible for:Utilizing systems and processes to ensure shifts are appropriately staffed and planned.Leading teams during shifts,...
-
Team Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000Store Leadership RoleIn this pivotal position, you will empower and elevate a high-performing team to deliver exceptional everyday interactions.You will provide extraordinary customer service, leading and inspiring your team to do the same. Your expertise in store presentation, inventory management, and stock control will drive commercial outcomes and manage...
-
Customer Experience Team Lead
2 weeks ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $60,000 - $80,000Delivering Exceptional Customer ExperiencesWe are seeking a Customer Experience Coordinator to join our team in Gippsland - Warragul.This role will play a crucial part in delivering an exceptional journey to our customers, from Sales Accept all the way through till handing over the keys to their new home.You will work within a tight knit and supportive team,...
-
Customer Experience Team Lead Position
2 weeks ago
Melbourne, Victoria, Australia beBeeExperienced Full time $120,000 - $140,000About the RoleWe are seeking an experienced Customer Experience Team Lead to manage a team that handles inbound customer contact and service requests across multiple contracts, ensuring exceptional service delivery and consistent quality management.Oversee the team's performance in managing inbound customer contact and service request triage, ensuring...
