Global Support Operations Manager

6 days ago


Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

About TMGM

We are a leading global provider of CFD trading solutions, empowering traders with cutting-edge technology, deep liquidity, and exceptional customer service.

Role Overview

The Head of Customer Experience will be responsible for designing and executing a world-class customer support strategy across multiple regions.

Key Responsibilities

  • Lead and empower global teams to deliver seamless, compliant customer and sales support in a fast-paced financial environment.
  • Design and innovate CX strategy, developing forward-thinking customer experience maps to pinpoint friction points and enhance satisfaction.
  • Optimize operations and compliance by architecting a robust, scalable support framework.
  • Drive market competitiveness through deep customer insights and behavioral data.
  • Foster cross-functional alignment by partnering with Sales, Compliance, Operations, and Marketing.

Requirements

  • 10+ years of experience in customer experience, operations, or support leadership roles, preferably within financial services, fintech, or brokerage industries.
  • Proven track record in leading global customer support teams and driving customer satisfaction improvements.
  • Strong understanding of CFD trading, regulatory compliance, and risk management in financial services.
  • Expertise in AI-driven CX technologies, automation tools, and omnichannel customer support strategies.
  • Data-driven mindset with the ability to analyze customer insights and translate them into strategic initiatives.
  • Excellent leadership, communication, and stakeholder management skills.
  • Ability to thrive in a fast-paced, high-growth environment.

Benefits

  • Join a rapidly expanding international organization, allowing you to contribute to its growth and success.
  • Global leader role and collaboration with influential senior stakeholders.
  • Hybrid work arrangement.
  • Thrive in a dynamic and high-energy work environment.


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