Global Support Operations Manager
6 days ago
About TMGM
We are a leading global provider of CFD trading solutions, empowering traders with cutting-edge technology, deep liquidity, and exceptional customer service.
Role Overview
The Head of Customer Experience will be responsible for designing and executing a world-class customer support strategy across multiple regions.
Key Responsibilities
- Lead and empower global teams to deliver seamless, compliant customer and sales support in a fast-paced financial environment.
- Design and innovate CX strategy, developing forward-thinking customer experience maps to pinpoint friction points and enhance satisfaction.
- Optimize operations and compliance by architecting a robust, scalable support framework.
- Drive market competitiveness through deep customer insights and behavioral data.
- Foster cross-functional alignment by partnering with Sales, Compliance, Operations, and Marketing.
Requirements
- 10+ years of experience in customer experience, operations, or support leadership roles, preferably within financial services, fintech, or brokerage industries.
- Proven track record in leading global customer support teams and driving customer satisfaction improvements.
- Strong understanding of CFD trading, regulatory compliance, and risk management in financial services.
- Expertise in AI-driven CX technologies, automation tools, and omnichannel customer support strategies.
- Data-driven mindset with the ability to analyze customer insights and translate them into strategic initiatives.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to thrive in a fast-paced, high-growth environment.
Benefits
- Join a rapidly expanding international organization, allowing you to contribute to its growth and success.
- Global leader role and collaboration with influential senior stakeholders.
- Hybrid work arrangement.
- Thrive in a dynamic and high-energy work environment.
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