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Support Coordinator Specialist

2 months ago

Mulgrave, Victoria, Australia My People Solutions Full time
About the Role

My People Solutions is seeking an experienced Support Coordinator or Specialist Support Coordinator to join our boutique Support Coordination team.

You will have at least 2+ years' experience working as a Support Coordinator with relevant qualifications, such as a degree in social work, psychology, or a related field, and the ability to support NDIS participants with complex support needs receiving services from large multi-disciplinary teams.

The role is located in a modern office environment and is full-time, Monday to Friday, 8:45am to 5:15pm.

You must have excellent verbal and written communication skills and the ability to quickly engage and gain trust with a diverse group of people. Attention to detail, good time management skills, and the ability to work to deadlines are essential.

Key Responsibilities
  • Work as part of a small team in our Mulgrave office, providing support coordination services to NDIS participants.
  • Understand each client's NDIS plan and goals, align the coordination of supports and multi-disciplinary teams, and build capacity of clients.
  • Ensure reporting requirements are completed as per NDIS guidelines.
  • Answer all enquiries from clients and stakeholders in a timely manner.
  • Manage and maintain client records and information proficiently via our care management software.
  • Triage new client referrals, when required, and seek alternative service providers if our company is not the best fit for the client, through your local area knowledge.
  • Mentor other team members to grow and develop in their roles.
  • Use existing contacts and networks to grow our Support Coordination team's profile and client portfolio.
  • Must have a strong ethical approach to the role and understand compliance with NDIS legislation and guidelines.
Requirements
  • 2+ years' experience in a Support Coordination NDIS role supporting a diverse client base.
  • Degree-level qualification in a relevant field, such as social work, psychology, or allied health.
  • Experience of working with and coordinating support for people with complex disabilities, high-intensity care, including specialising in mental health and psychosocial disabilities, autism, ADHD, housing, or leaving school.
  • Ability to undertake research, deliver information in an easy-to-understand format, and build key relationships with a range of diverse stakeholders.
  • Must be highly organised and able to manage competing priorities while delivering consistently high-quality outcomes.
  • Full competence with computer systems, apps, and other technology relevant to the role.