Customer Experience Specialist

4 days ago

Traralgon, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

About the Role

Embark on a challenging and rewarding journey as a customer service professional, taking your career to new heights in the telecommunications industry.

As a key problem solver for residential customers, you'll be equipped with comprehensive training to excel in this dynamic role and foster long-term growth.

In this call centre position, you'll handle inbound calls, tackling technical issues and resolving faults with ease.

We're seeking an individual passionate about delivering exceptional customer service, with a strong interest in IT and technology.

Our Commitment to You

Aussie Broadband is dedicated to fostering a culture of diversity and inclusion, ensuring equal opportunities for everyone to succeed, regardless of background or identity.

As a B Corp Certified company, we prioritise social and environmental responsibility, making a positive impact on our community through various initiatives and programs.

What We Offer

Take advantage of our attractive benefits package, including:

  • 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
  • Discounted internet up to the value of $109 per month
  • 20% off our Mobile services
  • Employee Assistance Program (EAP), discounts with big names, and more
  • Celebrating you With monthly rewards and recognition
  • Internal training and resources for continuous learning and career development
  • Yearly allowance for amazing Aussie merchandise
  • Fitness Passport for access to multiple gyms and pools across Australia

What We're Looking For

Someone who shares our passion for delivering outstanding customer service and has a keen interest in IT and technology, ready to take on the challenges of this role.

You'll work in 8-hour shifts in our call centre, operating on a rotational roster between 8am and 12am, Monday to Sunday, and public holidays.

Key Responsibilities

Meet our customer service standards and targets, address technical and account assistance requests, diagnose and resolve non-service related cases, handle conflict resolution and escalate complaints when necessary, and follow standard help desk and account procedures, and privacy laws.

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