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Senior Mortgage Operations Manager

1 week ago

Gold Coast, Queensland, Australia LMG Full time
Role Overview:
At LMG, we are seeking a highly motivated and experienced Client Service Manager to join our team. The successful candidate will be responsible for providing exceptional customer service to our clients, managing administrative processes, and supporting our brokers in their day-to-day tasks.

About the Role:
  • Manage client relationships, ensuring they feel valued and supported throughout their mortgage journey.
  • Coordinate loan applications, document collection, and lender communications.
  • Provide timely updates to clients, ensuring a smooth and efficient mortgage experience.
  • Support brokers with administrative tasks, enabling them to focus on growing their business while delivering excellent client service.

Key Responsibilities:
  • Effective communication with clients and internal stakeholders.
  • Organize and manage multiple tasks simultaneously, prioritizing deadlines and workflow.
  • Analytical skills to identify areas for process improvement and implement changes.
  • Collaborate with the sales team to develop strategies for growth and retention.

Requirements:
  • Minimum 2 years of experience in a client-facing role within the finance or mortgage industry.
  • Excellent communication and interpersonal skills.
  • Able to work autonomously with minimal supervision.
  • Strong organizational skills and attention to detail.