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Advanced On-Site Support Specialist
2 months ago
We are seeking a skilled Advanced On-Site Technician to join our team at Fujitsu. As a key member of our service delivery provision, you will provide technical support activities, including installation, troubleshooting, problem resolution, and maintenance. You will respond to customer questions regarding operation and malfunctions, and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
Key Responsibilities- Support of desktop, infrastructure, and services across multiple technology streams, including hardware, OS, software, networks, server, and print.
- Respond to, resolve incidents, and SRs within agreed SLAs, and follow Fujitsu breach reporting process for any failed SLAs.
- Maintenance and housekeeping of customers' physical infrastructure, including desktop equipment, peripherals, telephony, print devices, and audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
We are looking for an individual with experience in troubleshooting and maintaining PCs in a Windows environment. You should have experience with end-user technology support, Windows family of Operating Systems, XP, and Windows 7. A strong customer-focused approach is essential in dealing with clients. Proven experience with desktop management tools, desktop, laptop, smart devices, and printer troubleshooting, software conflicts, and performance issues is also required. Basic knowledge of the ITIL framework and current or reinstatable NV2 Clearance minimum are necessary.
Why Fujitsu?We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organisation to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs, flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders.
If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.
For Security Cleared Roles - PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology, and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations.
