Chief GenAI Data Quality Officer

4 days ago

Melbourne, Victoria, Australia beBeeGenaiboard Full time $122,400 - $146,880
Lead the Charge in GenAI Operations

We are seeking an exceptional professional to take on a pivotal role in our GenAI operations team. As the Head of the GenAI Center of Excellence, you will be responsible for driving the success of our Generative AI offerings by hiring and scaling up a high-quality onsite workforce.

This is a unique opportunity to lead a team of top-tier data labelers with exceptional writing skills. You will oversee the day-to-day operations of our GenAI data labeling system for high-priority pilots, collaborating closely with Customer Ops leads to ensure high-quality and timely SLA delivery.

You will be at the forefront of leading, professionalizing, and growing Scale's GenAI labeler workforce. This exciting role offers an opportunity to work with global cross-functional teams to make a significant impact.

  • Hire and build a 50+ contractor workforce of GenAI data quality specialists from scratch; coach and develop leaders in the workforce to achieve high-impact outcomes
  • Own outcomes in their entirety: from ideation and strategy to in-the-weeds delivery of results
  • Lead customer-facing presentations on the capabilities and growth of the Melbourne workforce
  • Be a relentlessly positive cultural agent to professionalize the labeler workforce
  • Quality: Regularly conduct regular audits and analytics to identify areas for improvement and ensure adherence to quality standards. Develop and implement quality assurance policies and procedures to ensure compliance with industry standards. Design and execute quality control processes to monitor and evaluate product/service quality throughout the organization. Establish and maintain quality performance metrics and key performance indicators (KPIs) to measure and report on quality levels.
  • Operate: As the workspace grows, may project manage a diverse portfolio of operations including HR, IT, security, finance, and workspace issues
  • Build & Iterate: Design new processes and tools and drive their implementation across the organization within Australia and globally. Collaborate with stakeholders to improve processes for new and existing customers.
  • Analyze & Experiment: Use quantitative experimentation to derive result-oriented actions for labeler acquisition, retention, experience, and performance.
  • Plan & Strategize: Problem-solve some of our most pressing strategic operations challenges.
  • Work Cross-functionally: Partner with product teams to drive step-function changes to scale quality operations. Build, maintain, and regularly communicate detailed reporting for other leaders across the company who will use your team's data to inform their own operations and strategy. Work with product operations, customer operations, engineering, and other quality operations teams to execute on delivering SLAs for high-priority pilots.

**Key Requirements**:

- 7+ years of experience in a general manager, operations, and/or top-tier consulting role requiring a blend of analytical, strategic, and cross-functional work

- A strong orientation towards outcomes, and a history of being scrappy when it counts - you are excited about building things from scratch and are able to solve difficult problems in high-stakes environments

- Experience leading teams and managing multiple, complex work streams

- Excellent qualitative and quantitative analytical skills

- Strong written communication skills

**Nice to haves**:

- Experience with reading and writing SQL

- Experience growing and owning a 30+ person org

- Work experience with Product Management, Machine Learning, Deep Learning, Generative AI, Large Language Models, Natural Language Processing

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