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Audio Visual Engagement Manager
2 months ago
We are seeking a highly motivated professional to join our team as an Audio Visual Engagement Manager. This is a key role within the Joint Capabilities Group, Cyber Operations Division, and requires strong proactive management skills within an ICT, Audio Visual, or Customer Service environment.
Key Responsibilities- Provide initial engagements for Audio Visual and Video Teleconferencing requests
- Facilitate end user requirements, creating a positive and welcoming experience
- Respond to enquiries relating to approved Defence AV/VTC solutions
- Provide in-depth reporting to key stakeholders
The Directorate of Audio Visual Operations acts as the Joint Capabilities Group representative for the delivery of Audio Visual and Video Teleconferencing capabilities across the Defence estate. Our team comprises a mix of Australian Public Service and Contracted personnel located between several major Defence bases Australia wide.
Our CultureWe value collaboration and communication within a diverse workforce setting. Our mission is to deliver, support, and strengthen secure audio visual communication channels that enable Defence global operations and assure cyber security.Requirements
- Exceptional communication skills
- Customer-focused approach
- High level of resilience, problem-solving, and attention to detail
- Ability to work independently within a small team
