Executive Service Delivery Director

4 days ago

Adelaide, South Australia beBeeLeadership Full time $80,000 - $120,000
Service Delivery Leadership Opportunity

We are seeking an experienced Service Delivery Manager to lead one of our high-performing national teams of support technicians, delivering exceptional service to a portfolio of clients.

This role combines service excellence, team leadership, and operational oversight. You will contribute to the end-to-end service experience for our clients, ensure SLA adherence, support day-to-day operations, and drive continuous improvement.

Key Responsibilities:
  • Seamless delivery of services to large clients, supported by management team
  • Ensuring client voice is heard through effective communication
  • Attracting and retaining top talent in onsite technical roles, technical escalations, and team leads
  • Fostering personal growth, career opportunities, and innovation within the team

The Ideal Candidate

Will be technically literate, have solid experience liaising directly with customers, and help ensure service delivery and support agreements are met and exceptions are captured and addressed.

Requirements:
  • Demonstrated experience in Service Delivery or a closely related discipline
  • Solid commercial acumen and ability to deliver outcomes for clients
  • Deep understanding of ITIL-based service delivery and structured, high-quality client service
  • Outstanding communication and stakeholder management skills
  • Proactive, accountable, solutions-focused mindset and strong attention to detail
  • Alignment with our core values
What We Offer

A competitive salary package, flexible work arrangements, and opportunities for personal and professional growth, including training sessions and mentoring programs.

Equal Opportunities Employer

First Focus welcomes applications from candidates who share our values and are committed to making a positive impact.

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