Sydney Customer Experience Position

1 day ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $90,000 - $120,000
Customer Experience Specialist

This role offers a unique opportunity to shape the customer experience from the start of their journey with our brand.

The Customer Experience Specialist is responsible for ensuring that customers have a positive and memorable experience throughout the sales and delivery process. This involves welcoming customers, educating them about our products and services, and providing exceptional support to meet their needs.

Responsibilities
  • Welcome customers and ensure they have a delightful experience on delivery day
  • Educate customers about the features and functions of our vehicles
  • Assist with delivery operations to ensure a seamless experience
  • Coordinate vehicle staging and host delivery appointments, including new owner orientations tailored to individual customer needs
  • Demonstrate expertise in all products and services, as well as local incentives for EV owners
  • Stay informed about industry trends and best practices
  • Collaborate with the vehicle readiness team to conduct final inspections for quality before delivery
  • Provide constructive feedback to enhance departmental efficiency and promote improvements across the organization
  • Coordinate with internal and external teams to coordinate various aspects of delivery day
  • Leverage a customer-centric skillset to understand and address customer concerns with professionalism and empathy
  • Identify and overcome objections and obstacles, including charging and customer education
Benefits
  • Opportunity to work with a rapidly growing organization
  • Chance to develop expertise in customer experience and product knowledge
  • Collaborative and dynamic work environment
  • Professional growth and development opportunities
Requirements
  • Entry-level position requiring strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Familiarity with industry trends and best practices
  • Basic computer skills and proficiency in CRM systems

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