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Complaint Handling Specialist
1 week ago
Lendi Group is a market-leading digital platform business dedicated to transforming the home loan industry. Operating Australia's #1 retail mortgage broker and #1 digital mortgage brand, it has set the standard for innovation and customer satisfaction.
Job Description- Manage and resolve customer complaints efficiently and effectively.
- Maintain open communication channels with customers, keeping them informed about progress and outcomes.
- Collaborate with internal teams to develop and implement best practices in complaint handling.
- Demonstrated experience in complaint management, preferably within the finance sector.
- Strong knowledge of regulatory requirements and compliance standards.
- Excellent problem-solving, communication, and interpersonal skills.
We're passionate about building a workplace culture that's collaborative, inclusive, and rewarding. Our core values drive our actions, and we strive to create an environment where everyone can grow and succeed.
