Care Lead Specialist

1 week ago


Melbourne, Victoria, Australia Singtel Full time

Optus is redefining the future by embracing new technologies and investing in innovation. Our challenge lies in crafting our own path, always pushing beyond boundaries.

The Specialist Care Community handles sensitive situations involving authorities and company platforms, requiring professionals who can navigate these complexities with ease and compassion. This includes handling cases where customers face difficulties such as domestic abuse, homelessness, incarceration, financial struggles, disabilities, or multiple vulnerabilities.

The Specialist Care Lead occupies a crucial position within the organization, overseeing intricate and high-profile cases from inception to completion. Key responsibilities include providing support to our experts and coaches, identifying trends, fostering effective networks, and employing sophisticated negotiation techniques to collaborate with various partners. In doing so, the Specialist Care Lead recognizes potential risks and contributes valuable expertise to enhance team performance and knowledge.

A New Career Opportunity at Optus

Key Responsibilities:
  • Actively address and resolve complex customer complaints, prioritizing timeliness and professionalism.
  • Engage in regular communication with key internal and external stakeholders, including representatives from regulatory bodies and partner organizations.
  • Design and implement tailored solutions that balance the interests of both customers and the business, maintaining an exceptional customer experience.
  • Leverage analytical, negotiation, and conflict resolution skills to build strong relationships with customers, foster loyalty, and minimize negative impacts on the business.


  • Melbourne, Victoria, Australia Calvary Care Full time

    Calvary Care is a mission-based organisation committed to fostering a workplace that is respectful, welcoming, and inclusive. As a Care and Support Specialist, you'll be part of a team that values the integral dignity of each person.About the JobYou'll work closely with individuals with disabilities to help them lead fulfilling lives. Your primary...


  • Melbourne, Victoria, Australia Arcare Aged Care Part time

    **About Arcare Aged Care**We are a leading provider of aged care services in Australia, with over 50 residences across QLD, NSW, and VIC. Our core focus is on building strong relationships between residents, colleagues, and family members.At Arcare, we strive to uphold our core values of Relationships, Uniqueness, Partnerships, and Flexibility, earning us a...


  • Melbourne, Victoria, Australia Calvary Care Full time

    **Job Summary:**We are seeking a skilled and compassionate Team Leader to join our team at Calvary Care. As a Team Leader, you will play a vital role in ensuring the delivery of high-quality care to our residents, working closely with our Clinical Care Coordinator and Registered Nurse to supervise and coordinate care across the home.**Key...


  • Melbourne, Victoria, Australia Fronditha Care Full time

    About the RoleThe Nursing Care Advocate will provide clinical guidance to the Support at Home Services Team, ensuring that clients receive high-quality care. This role requires a Division 1 Registered Nurse with current AHPRA registration and experience in clinical care management.Our OrganisationFronditha Care is a leading provider of culturally sensitive...


  • Melbourne, Victoria, Australia Careers Connection Full time

    Geriatric Medicine Specialist OpportunityWe are seeking a specialist/consultant geriatrician to join our team and contribute to our mission of delivering high-quality patient care. This is an exciting opportunity to work in a regional setting where your expertise will have a direct impact on patient outcomes.Role OverviewThe successful candidate will be...


  • Melbourne, Victoria, Australia Singtel Group Full time

    The Specialist Care Community is responsible for handling vulnerable situations from both internal and external authorities, as well as all company platforms, including voice and messaging channels. They must do this in a timely, professional, and caring manner, ensuring the best customer experience every time. The customers you will assist require a...


  • Melbourne, Victoria, Australia Medfin Australia Pty Ltd Full time

    Company Overview:Medfin Australia Pty Ltd is a leading healthcare provider committed to delivering exceptional patient care and services.We are seeking a highly skilled Consultant/Specialist Geriatrician to join our multidisciplinary team, dedicated to providing expert care to an aging population in a vibrant regional community.


  • Melbourne, Victoria, Australia Arcare Aged Care Full time

    About the Role">This is an exciting opportunity to work in a dynamic and supportive environment with Arcare Aged Care, one of Australia's leading aged care providers. As a Registered Nurse, you will play a crucial role in providing exceptional nursing care and support to our residents.">Your Key Responsibilities">">Provide personal care to residents,...


  • Melbourne, Victoria, Australia Singtel Full time

    We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. The Specialist Care Community is responsible for handling vulnerable situations from both internal and external authorities, as well as all company platforms,...


  • Melbourne, Victoria, Australia Singtel Full time

    We don't sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. The Specialist Care Community is responsible for handling vulnerable situations from both internal and external authorities, as well as all company platforms,...


  • Melbourne, Victoria, Australia Infinity Supports Care Full time

    Job DescriptionInfinity Supports Care is a leading provider of in-home lifestyle and social support services. We are seeking a seasoned Community Care Professional to offer independent, continuous advice and guidance to our clients across Melbourne.This is a full-time permanent position where you will collaborate with Infinity Supports Care clients, their...


  • Melbourne, Victoria, Australia The Alfred Full time

    Alfred Health is a leading healthcare provider in the inner southeast suburbs of Melbourne, offering a wide range of services from ambulatory to inpatient and home-based care.Care Coordination Specialist* Part-time position available* Salary package: $71,030.91 - $76,492.55 + Superannuation* Regular professional supervision and development opportunitiesAbout...


  • Melbourne, Victoria, Australia Infinity Supports Care Full time

    As a leading provider of in-home lifestyle and social support services, Infinity Supports Care is committed to delivering exceptional service. We are currently seeking an NDIS Assistance Coordinator who will be responsible for coordinating care services for individuals with disabilities.About the Role:This is an exciting opportunity for a dedicated...


  • Melbourne, Victoria, Australia Ramsay Health Care Full time

    Warringal Private Hospital is a leading healthcare provider that values high-quality patient care.We are seeking an experienced Registered Nurse to join our Day of Surgery Admissions unit in a permanent part-time and casual capacity. The ideal candidate will have strong clinical skills, excellent communication abilities, and the ability to work effectively...


  • Melbourne, Victoria, Australia Hammond Care Full time

    About the RoleWe are seeking a highly skilled and compassionate Dementia Transition Support Specialist to join our team at Hammond Care.Company OverviewHammond Care is a leading provider of aged care services, dedicated to delivering high-quality care and support to individuals living with dementia. Our team is passionate about making a positive impact on...


  • Melbourne, Victoria, Australia NHS Full time

    About the Role">Our organisation is seeking a Highly Specialist Clinical Lead to lead our team of clinical psychologists. The successful candidate will be responsible for providing specialist psychological assessments, interventions, and treatment plans for families accessing our service.">Main Responsibilities">">To develop and implement comprehensive...

  • Aged Care Specialist

    2 weeks ago


    Melbourne, Victoria, Australia St Vincent's Health Australia Full time

    We are seeking a talented Aged Care Specialist to join our team at St Vincent's Health Australia. As an Aged Care Specialist, you will play a vital role in providing high-quality care to our residents.About UsSt Vincent's Health Australia is a leading Catholic provider of Aged Care Services in Australia. Our legacy of compassion, justice, integrity and...

  • Care Specialist

    1 week ago


    Melbourne, Victoria, Australia Generation Care Full time

    We're passionate about delivering personalised care to enhance the well-being of every older Australian we serve. Our focus is on supporting our clients to live safely and independently, while engaging in the activities they love.As a key member of our team, you'll play a vital role in assessing and recommending equipment and technology to support our...


  • Melbourne, Victoria, Australia BOQ Specialist Group Full time

    About the RoleBOQ Specialist Group is seeking a Director of Risk Management to lead our risk management efforts, focusing on technology, information security, and service delivery. This role requires expertise in designing and implementing robust risk management strategies that meet regulatory standards and best practices.The successful candidate will...


  • Melbourne, Victoria, Australia Avenelequinehospital Full time

    Avenel Equine Hospital is a leading provider of specialist equine services, dedicated to delivering exceptional patient care and building strong relationships with our clients.Our hospital team consists of experienced veterinary specialists in internal medicine and surgery, supported by a skilled nursing and support staff.We are seeking a motivated and...