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Warranty and Insurance Coordinator
2 months ago
We are seeking a highly skilled Warranty and Insurance Specialist to join our team at Virgin Australia. As a key member of our Engineering and Maintenance (E&M) department, you will be responsible for managing warranty claims, insurance claims, and product support entitlements for our aircraft.
Key Responsibilities- Warranty Management: Collaborate with E&M, Supply Chain, and other E&M departments to ensure warranty claims are raised, followed up, and processed in accordance with vendor concessions.
- Capture Warranty Claims: Capture warranty claims for Airframe, Engine, and Components, and ensure they are processed in a timely manner.
- Insurance Claim Management: Manage insurance claims, including identifying and reviewing potential claimable events, and liaising with our internal insurance team to understand and familiarize with our rights and privileges.
- Product Support and Assurance Agreement (PSAA) Expertise: Develop subject matter expertise of VA's rights and privileges under PSAA with various Original Equipment Manufacturers (OEMs).
- Informational Campaigns: Manage informational campaigns to increase awareness for warranty and insurance rights and privileges within the E&M organization.
- Professional Qualifications: Professional qualifications within procurement and supply chain or significant experience in complex goods and services supply chain/procurement combined with strong evidence of delivery.
- Aviation Knowledge: Thorough understanding of the Civil Aviation Safety Authority (CASA) and European Aviation Safety Agency (EASA) airworthiness requirements.
- Computer Literacy: Sound computer literacy, with an understanding of aviation Maintenance, Repair, and Overhaul (MRO) Enterprise Resource Planning (ERP) Systems.
- Negotiation and Influence: Proven experience in negotiating and influencing external and internal stakeholders.
- Communication and Organizational Skills: Exceptional communication and organizational skills, with the ability to meet and hold Australian Securities and Investments Commission (ASIC) requirements.
- Aerospace Maintenance Experience: Prior experience in an aerospace maintenance environment.
- Business or Law Qualifications: Qualifications with a business or law focus.
- Discounted Flights: Discounted flights for you and your loved ones, including $1000 worth of travel credits per year.
- Travel Insurance and Lounge Membership: Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide.
- Cheaper Hospitality and Retail Services: Cheaper hospitality, retail, technology, beauty, and wellness services.
- Wellbeing and Counselling: Free counselling and access to a wellbeing app to support your physical, mental, social, and financial health.
- Flexible Working Arrangements: Flexible hybrid working arrangements.
