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Technical Support Lead
2 weeks ago
The APJC Support Team is seeking a highly skilled and experienced Technical Support Lead to join our team. As a key member of our support organization, you will be responsible for managing and leading a team of post sales engineers supporting our ThousandEyes customers.
As a Technical Support Lead, you will be responsible for ensuring that our customers receive high-quality technical support, driving continuous progress on projects across your team, and cultivating the experience of your team members.
Key Responsibilities:
- Team Building - recruit, hire and onboard new team members
- Day-to-day management of the regional support team
- Report metrics on workload volume to upper management and executive team
- Take on other day-to-day tasks that occur in the region that may fall outside of the standard support leadership role