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Process Excellence Specialist
2 months ago
We are seeking a highly skilled and motivated individual to join our team as a Process Excellence Specialist. As a key member of our Business Process Intelligence team, you will play a critical role in helping our customers navigate their digital transformation and improve their business processes.
Key Responsibilities- Investigate and resolve customer issues related to process excellence and intelligence, providing timely and effective solutions.
- Collaborate with cross-functional teams, including technical support, quality assurance, and development, to resolve complex technical issues.
- Develop and maintain knowledge articles and documentation to enhance the team's performance and daily work.
- Work closely with customers to understand their business needs and provide tailored solutions to meet their requirements.
- Experience in customer service, preferably in B2B cloud software companies.
- Strong analytical and problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Proficiency in database management systems, web applications, and single-sign-on technologies.
SAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration, innovation, and customer satisfaction, with a strong emphasis on diversity, equity, and inclusion.
We offer a highly collaborative and dynamic work environment, with opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about process excellence and customer satisfaction, we encourage you to apply for this exciting opportunity.
